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If the System Won’t Load
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First: Try refreshing or reopening your browser tab.
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Still stuck? Close your browser completely, then restart it and log back in.
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If you still can’t access: Contact tech@vigilshore.com with your user ID or account reference for priority support.
(Tip: Include the time and device you used to speed up troubleshooting.)
Can’t Access Patient Data
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Check your connection: Make sure your device is online and logged into the correct WiFi or network.
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Log out, then log back in: This resets your session and often fixes permission glitches.
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Urgent? If you can’t get patient data you need, email tech@vigilshore.com with your user ID and “URGENT” in the subject. Our support team will escalate your case immediately.
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Security tip: If you suspect a privacy issue, stop and report it—don’t try to access data repeatedly.
Quick Restart/Emergency Steps
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Browser frozen or unresponsive? Close the tab or app and open it again.
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System outage? Try from another approved device if available.
If all devices fail, report immediately so our team can activate offline protocols or advise next steps.
Fastest Way to Get Help
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Use “Contact Support” in the system if available, or email tech@vigilshore.com with your user ID, what happened, and what you already tried.
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For critical issues during clinical care, put “URGENT” in your subject line—your case will jump the queue.
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Keep your device charged and on the network for best response.
Data Privacy & Security
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Your patient data is stored locally on your device—never on a remote backend server. This protects sensitive information even during outages or internet failures.
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If your device is lost, immediately notify tech@vigilshore.com so we can guide you through securing or wiping local data access.
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Never share your device or user credentials with others. All access is tracked for clinical safety.
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